Terms of Service for aussie glows

Effective Date: April 1st, 2024

Last updated: July 26th, 2026

Welcome to aussie glows. These Terms of Service ("Terms") govern your use of our website, booking platform, and services. By booking an appointment, using our website, or receiving services from us, you agree to these Terms. If you do not agree, please do not use our services.

In these Terms, "we," "us," and "our" refer to Aussie Glows LLC, doing business as aussie glows. "You" and "your" refer to the person booking or receiving services.

1. Services

aussie glows provides mobile spray tanning services performed at the client's location. Services are performed by trained technicians at the address you provide at the time of booking, within our published service area.

We reserve the right to refuse, cancel, or discontinue service to anyone at our discretion, including where a technician determines that the service location is unsafe, inaccessible, or unsuitable for the service requested.

2. Eligibility

You must be at least 18 years old to book an appointment and enter into these Terms. Clients under 18 may receive services only with the in-person consent and presence of a parent or legal guardian, who accepts these Terms on the minor's behalf.

3. Booking and Appointments

Booking. Appointments may be booked through our website, booking platform, by phone, or by text. Your appointment is confirmed when you receive a confirmation message from us.

Card on file. A valid payment card is required to book an appointment. By providing your card details, you authorize us to store the card securely with our payment processor and to charge it in accordance with these Terms, including for completed services, applicable taxes, gratuity you authorize, and any cancellation or no-show fees described below.

Arrival window. We provide an estimated arrival time and will notify you when your technician is en route. Travel conditions may cause delays. We are not liable for losses resulting from a delayed arrival, though we will make reasonable efforts to notify you.

Access. You are responsible for providing your technician safe and lawful access to the service location at the scheduled time, including any building access, parking, or entry codes required.

4. Payment

Charges. Payment is due upon completion of your appointment. Your card on file will be charged for the service price in effect at the time of booking, plus applicable taxes and any add-ons requested during the appointment.

Gratuity. Tips are optional and appreciated. Any gratuity you elect to add will be charged to your card on file.

Packages and memberships. If you purchase a monthly package or membership, the specific terms — including price, included services, billing date, renewal, and cancellation notice — are those disclosed to you at the time of purchase and are incorporated into these Terms.

Failed payments. If a charge is declined, you remain responsible for the full amount due. We may attempt to recharge the card on file and may decline future bookings until the balance is paid.

Refunds. Services are non-refundable once performed. If you are dissatisfied, contact us within 24 hours of your appointment and we will work with you to resolve the issue, which may include a complimentary correction at our discretion.

5. Cancellations, Rescheduling, and No-Shows

Cancellation and rescheduling. You may cancel or reschedule at no charge up to 24 hours before your scheduled appointment time, using the link in your confirmation message, email or by contacting us directly.

Late cancellation. Cancellations made less than 24 hours before your appointment may be charged a fee of 50%.

No-show. If your technician arrives and cannot access the location, or you are not available within 15 minutes of the scheduled arrival, the appointment is treated as a no-show and may be charged 100%.

Our cancellations. We may cancel or reschedule an appointment due to weather, technician illness, vehicle or equipment failure, or unsafe conditions. In that event you will not be charged, and we will offer the earliest available alternative time.

6. Your Responsibilities and Preparation

You agree to follow the preparation instructions provided to you before your appointment. Failure to prepare as instructed may affect your results, and does not entitle you to a refund or complimentary correction.

You agree to disclose to your technician, before service begins, any allergies, sensitivities, skin conditions, recent treatments, pregnancy, or other circumstances that may affect the suitability of the service. If you are uncertain whether a service is appropriate for you, consult a qualified medical professional before booking. Our technicians are not medical professionals and do not provide medical advice.

7. Results and Assumption of Risk

Results vary between individuals based on skin type, preparation, aftercare, and other factors outside our control. We do not guarantee any particular result, duration, or shade.

You acknowledge that services carry inherent risks, including the possibility of skin irritation or an allergic reaction, and that products may stain clothing, bedding, furnishings, or other surfaces. You agree to take reasonable precautions to protect your property and belongings, and you accept these risks voluntarily.

8. Photographs and Client Content

We may ask for your permission to take before-and-after photographs, or invite you to submit photographs or a review after your appointment. Photographs and reviews are submitted voluntarily.

By submitting photographs, reviews, or other content to us, you grant aussie glows a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and promotional purposes, including on our website and social media, unless you tell us otherwise in writing. You may withdraw this permission at any time by contacting us at laura@aussieglows.com, and we will stop using the content going forward, though we cannot recall material already distributed.

You confirm that you own or have permission to share any content you submit, and that it does not depict any other identifiable person without their consent.

9. Rewards Program

We may offer a rewards program under which qualifying purchases earn points redeemable for discounts or services. Points have no cash value, are not transferable, and cannot be sold or exchanged. We may modify earning rates, redemption values, and program rules, or discontinue the program, at any time. Points may expire after 12 months of account inactivity. We may suspend or cancel points obtained through error, abuse, or fraud.

10. Text Messaging (SMS) Program

By providing your mobile number and opting in, you consent to receive text messages from aussie glows at that number, including appointment confirmations, reminders, technician arrival alerts, and service follow-ups. If you separately opt in to promotional messages, you may also receive offers, promotions, and rewards updates.

Message frequency varies based on your appointments and account activity. You may receive up to 4 messages per appointment. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP to any message. You will receive one confirmation message and no further texts. For help, reply HELP or contact us at (817) 264 3400 or laura@aussieglows.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details on how we handle your information.

11. Website and Intellectual Property

All content on our website and booking platform — including text, images, logos, and the aussie glows name — is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or use our content or branding without our written permission.

You agree not to use our website or booking platform to submit false information, make fraudulent bookings, interfere with the service, or attempt unauthorized access to any system or account.

12. Limitation of Liability

To the fullest extent permitted by law, aussie glows and its owners, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, including lost profits, lost data, or damage to property.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms or our services will not exceed the amount you paid to us for the service giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.

13. Indemnification

You agree to indemnify and hold harmless aussie glows and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of our services, or your failure to disclose information material to the safety or suitability of a service.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. The updated version takes effect when posted on this page, and the "Last updated" date will reflect the change. Your continued use of our services after an update constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Contact Us

Questions about these Terms can be directed to:

aussie glows: laura@aussieglows.com, (817) 264 3400