Privacy Policy for aussie glows

Effective Date: April 1st, 2024

At aussie glows, your privacy is important to us. This policy explains how we collect, use, and protect the personal information you provide, and how we communicate with you by email and text message.

Information We Collect

We may collect personal information when you book a service, fill out a form, or communicate with us. This may include:

  • Name, email address, and phone number

  • Appointment details such as service time, preferences, and location

  • Skin or health information relevant to your spray tan

  • Payment details (processed securely through third-party platforms; we do not store payment information)

How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Send reminders and follow-ups

  • Share important updates or promotional offers

  • Provide a safe, customized spray tan experience

  • Fulfill any legal or business requirements

Text and Email Communications

By providing your phone number and email address, you consent to receive:

  • Appointment confirmations and reminders

  • Service updates or feedback requests

  • Occasional promotions or seasonal messages

You can opt out at any time:

  • Reply STOP to a text message

  • Click Unsubscribe at the bottom of any promotional email

Please note that opting out of communications may impact our ability to send appointment-related information.

SMS/Text Messaging Terms and Privacy

aussie glows collects mobile phone numbers from customers who choose to receive text messages from us. We use this information solely to send transactional messages related to your service, including appointment confirmations, appointment reminders, technician arrival alerts, and service follow-ups. If you have separately opted in to promotional messages, we may also send offers, promotions, and rewards program updates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or trade mobile phone numbers or SMS opt-in data to any third party. Mobile information may be shared only with subcontractors who provide support services to us, such as our SMS delivery provider and customer service platforms, and only to the extent necessary to deliver the messages you have requested. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies based on your appointments and account activity. You may receive up to 4 messages per appointment. Message and data rates may apply. You may opt out at any time by replying STOP to any message, after which you will receive one confirmation message and no further texts. For assistance, reply HELP or contact us at (817) 264-3400 or laura@aussieglows.com. Carriers are not liable for delayed or undelivered messages.

How We Protect Your Information

We take your privacy seriously and use secure systems to store and manage your information. Access is limited, and we never sell or share your personal data with third parties for marketing purposes.

Third-Party Services

We may use third-party platforms for scheduling, messaging, and payment processing. These providers are required to handle your data securely and use it only as needed to deliver services through aussie glows.

Your Rights

You may request to access, update, or delete your personal information at any time. You may also withdraw your consent to receive communications by emailing us at [your email address].

Policy Updates

We may update this privacy policy occasionally. Any changes will be posted on our website with the new effective date.

Contact Us

If you have any questions about this policy or how your information is handled, feel free to contact us.